FAQ
Ordering & Products
Are your products in stock or made-to-order?
All our products are custom-made just for you. Once you place your order, we start printing, packing, and shipping your item specifically with you in mind. This process allows us to ensure you receive the highest quality product possible.
Can I change or cancel my order after placing it?
We process orders quickly, so changes or cancellations are only possible within 12 hours of ordering. Contact us at info@islandvibes4life.com immediately if needed.
How do I know which size to order?
Each product has a size chart on its page. We recommend measuring yourself and comparing it with the chart for the most accurate fit.
What if I ordered the wrong size?
Since items are made-to-order, we don’t offer exchanges for size mistakes. Please double-check the sizing guide before purchasing.
Will the colors fade after washing?
Will the colors fade after washing?
Our products are printed using high-quality, eco-friendly inks designed to last through many washes. Just follow the care instructions.
Where are your products made?
Our items are printed and shipped from various fulfillment centers around the world (U.S., Europe, and Asia) depending on your location and availability.
Payment & Billing
Do you offer free shipping on all products?
Yes, we provide free shipping on every product we sell.
How long does delivery take?
Shipping typically takes 2–3 weeks, depending on your location. Since we use global fulfillment partners, times may vary slightly.
Do you ship worldwide?
Yes! We ship to most countries around the world. If you’re unsure, just reach out and we’ll confirm.
My tracking shows delivered, but I didn’t get the package. What do I do?
Please check with neighbors or your local post office first. If you still can’t locate the package, contact us at info@islandvibes4life.com, and we’ll help investigate.
Shipping & Delivery
What payment methods do you accept?
We accept all major credit and debit cards, plus PayPal and other secure payment gateways.
Is my payment information safe?
Absolutely. Our website uses 256-bit SSL encryption to ensure your data is safe and secure.
Returns & Refunds
Do you accept returns or exchanges?
Since our products are custom-made to order, we only accept returns for defective or damaged items.
What if my item arrives damaged or has a printing issue?
Contact us within 7 days of delivery with photos of the issue. We’ll send a replacement at no extra cost.
Can I get a refund if I change my mind?
We do not offer refunds for buyer’s remorse or accidental orders. Please review your order carefully before checking out.
Customer Support
How do I contact customer service?
You can reach us anytime at info@islandvibes4life.com, and we usually respond within 24 hours.
Do you offer discounts or sales?
Yes! Follow us on social media or subscribe to our newsletter to stay updated on special offers and exclusive deals.
Coffee Products
Are your coffee beans fresh?
Absolutely! Our coffee is roasted in small batches and shipped fresh to ensure great flavor.
Do you offer ground and whole bean options?
Yes, you can choose between whole beans or ground coffee when placing your order.