Refund Policy

Shopify Refund Policy - USA-Based

At Island Vibes 4 Life, we value your satisfaction and aim to provide the best service possible. Most of our items are covered by our 30-day refund policy, ensuring you have ample time to assess your purchase. If your product arrives faulty or damaged, you have the option to return it within 30 days from the date of receipt for a refund or item exchange. Please note that return shipping costs are not covered by us.

To initiate a return, please reach out to us to obtain your Return Merchandise Authorization Number (RMA). This unique number must be clearly written on the shipping label of your return package. For prompt assistance, please contact us via email at returns@islandvibes4life.com with your refund claim.

Here are some important details to keep in mind:

  • To qualify for a return, your item must be unused and remain in the same condition as when you received it.
  • The original packaging must be intact.
  • A valid receipt or proof of purchase is required for processing your return.
  • Refunds are only granted for items that are deemed faulty or damaged; change of mind returns are not eligible.
  • Sale items are non-refundable. Discounts are reflected in the item's price and cannot be reimbursed.

Please be aware that certain goods are exempt from our return policy:

  • Perishable items such as food, flowers, newspapers, or magazines cannot be returned.
  • Intimate or sanitary goods, hazardous materials, and flammable liquids or gases are not eligible for return.

The following items are also non-returnable:

  • Gift cards
  • Downloadable software products
  • Specific health and personal care items
  • Items with evident signs of use
  • Opened CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record
  • Items that are not in their original condition, are damaged, or have missing parts unrelated to our error
  • Returns made more than 30 days after delivery

Refunds (if applicable):

Upon receiving and inspecting your returned item, we will promptly notify you via email regarding the status of your refund request. If your return is approved, your refund will be processed and automatically applied to your original method of payment or credit card, within a specified number of days.

At Island Vibes 4 Life, your satisfaction and trust matter to us. We endeavor to provide efficient and effective customer service throughout your refund process.